Only those meet the application requirements may apply. 

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Notification of cancellation on the program is only accepted in writing, cancellation by telephone is not accepted. In the event of a cancellation, the applicant will be required to pay a cancellation charge. However, if we cancel the program, a full program fee refund will be given. Please refer to the following refund section for details. If the applicant fails to meet the payment deadline, we will see he/she has cancelled the participation in the program.

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Refund

Applicant may cancel his/her participation in the program prior to the start of the program, however, he/she will be required to pay a cancellation charge. No fees will be refunded once the program starts. The cancellation fee will be deducted from the total amount paid. In cases where the amount received is not enough to cover the full amount of cancellation charge, applicant will be required to make up the difference. A full program fee refund will only be given if the program can not begin as scheduled. If an applicant paid the credit card processing surcharge on the program fee, it is non-refundable. If an applicant did not meet the payment deadline, we will see he/she has cancelled the participation in the program. The registration fee is non-refundable, the accommodation placement fee is non-refundable, the accommodation fee, course fee/deposit are refundable (less an cancellation charge) by cancellation in writing received by us.:

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Guarantees

We guarantee qualified teachers.

School

Students need to observe the regulations and policies of the school.

Homestay

Please understand and accept the following conditions below about host family:
The lifestyle and customs of each family will vary in each household. Please follow what the other members of the family do.
Please make every effort to clearly communicate your thoughts and feelings. We are available to assist you if required. Please also keep it mind that the Canadian way of thinking, manners etc may be different from your home country.
Please ask permission from your family and school before inviting your friends home or going out. Please make sure to give priority to your host family's schedule. Please also take into consideration their schedules when making requests of them.
Please keep all valuables (traveler's checks, cash, watches, cameras etc) in a safe place such as a locked suitcase. Your personal items are your responsibility. Please always carry your passport with you.
Every family will have different meal times. Please follow your family's schedule.

Accommodation Placement

Student requests as listed on the application form and accommodation questionnaire are taken into consideration, however it may not be possible to grant all requests. We reserves the right to make any final decisions in regards to student placement.
There may be a delay in sending the accommodation placement to students due to late receipt of the application, changes in arrangements, or sudden family cancellation etc.
Hostfamily changes will not be permitted based solely on an individual's request.
It may occur that two students or more stay in one family due to an application delay, last minute hostfamily cancellation or change etc.
It may occur that a student is placed with several different families due to an application delay, last minute hostfamily cancellation or change etc. Please be aware that your hostfamily may be changed in the event of a sudden accident, sickness, natural disaster, or due to their financial situation etc. If this occurs, you may be placed temporarily in a hotel or dormitory until a new placement can be made. In this case, we will pay for any additional accommodation charges and transportation fees, if these fees exceed your initial payment. Please note that the cost of meals and other individual expenses will not be covered.
Students will be required to stay in a hotel for the evening in the event that they are unable to reach their accommodation due to arriving on a flight after 7:00 PM. Students will be responsible for the cost of the hotel.

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Complaint

COMPLAINT HANDLING PROCEDURE:
Should you wish to raise a complaint with LanguBridge Education Centre we encourage you to call us and we will do our best to resolve the matter. If you have been unable to have the matter resolved this way and wish to state your complaint in writing, we have a complaint handling process ensuring fairness to all parties.

To make a complaint, please provide your name, contact details and as much information regarding your complaint as possible. A complaint in writing may be sent to us by mail to:
program director
LanguBridge Education Centre
#200-4170 Still Creek Dr.
Burnaby, BC V5C 6C6
Canada

The complaint will be carefully investigated by the program director. The investigation will normally be completed in 14 days. If more time is needed to complete the investigation we will let you know and give you an estimate of when the investigation will be completed.

Changes

We reserve the right to make changes to the program (schedule, lessons, activities, location, accommodation, etc) and will inform students of these changes as soon as possible.

Privacy

Applicant information will be collected over online, mail, email, etc. Information collected from applications will be used for the purpose of evaluating applicant's enrollment in the programs and improving the performance of the programs, some information maybe required for the program enrollment requirement and visa application requirements. 

All of the information with us will be kept in a secure place at the web with limited access or restricted physical location to protect your privacy, it will not be given to other parties beyond the school without the applicant's consent.

The staff at LanguBridge Education Centre who has access to applicant information are educated with the privacy policies. The program director is responsible for conducting periodic assessment of the firm's compliance with the privacy principles.

Any complaint or concern about privacy should be directed to:
Program Director
LanguBridge Education Centre
#200-4170 Still Creek.
Burnaby, BC V5C 6C6
Canada

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Security

Important information on payment are being processed by TD Canada which is one of the largest banks in Canada, it has good security capability in place.